Rate of Service Desk customer satisfaction

Information Technology and Innovation

Result area:	2
Objective:	2-2
Strategy:	2-2-2
This measure:		Rate of Service Desk customer satisfaction

On track

88.62 percent

Year to date goal:
At least 80 percent

Why is this measure important?

The Service Desk customer satisfaction rating helps to determine the quality of the Service Desk to City employees.

Definitions of key terms

Service Desk: The City's internal technology support center. Customer Satisfaction: The percentage of customers that are satisfied with the quality of support they receive from the Service Desk.

No measures

Totals for 2018

Q1	Q2	Q3	Q4
90.31 percent	88.62 percent

Historical trend