DataDriven

ResultsNOLA

Data on City priorities and objectives

Safety and Permits

Average days to resolve complaints against taxi drivers

Result area:2
Objective:2-4
Strategy:2-4-1
This measure:Average days to resolve complaints against taxi drivers
On track
21.13 days
Year to date goal:
Not more than 30 days

Why is this measure important?

Provides indicator of responsiveness to passenger issues.

Definitions of key terms

Complaint: Issue submitted via the 311 system. Resolved: Indicates that a case has been closed in the 311 system.

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Totals for 2018

Q1 Q2 Q3 Q4
38 days 3.0 days

Historical trend