Property Management
Percent of repair work orders completed by in-house staff
Result area: | 2 | |
Objective: | 2-1 | |
Strategy: | 2-1-3 | |
This measure: | | Percent of repair work orders completed by in-house staff |
Why is this measure important?
Allows the department to perform cost-benefit calculations on usage of outside contractors versus in-house staff at the close of each quarter.
Definitions of key terms
Work Order/Service Request: An officially logged request for maintenance on a City-owned building. Completed: The state of finishing the work outlined in a service request and recording that it has been finished.
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Totals for 2018
Q1 |
Q2 |
Q3 |
Q4 |
86.28 percent |
92.00 percent |
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Historical trend