Read the 2018 Annual Data Report!
ResultsNOLA
Data on City priorities and objectives
The Net Promoter Score is a widely-used customer service metric that is proven as a simple, easily-collectable, easy-to-analyze and distribute management tool with a quick turnaround from collection to operational actions. The NPS gives a quick understanding of how well customers believe officers are doing and how to adjust operations.
Customers are categorized based on their answer to the ultimate question: "How likely is it that you would recommend us to a friend or colleague?" Promoters answer with a score of 9 or 10, passives answer with a score of 7 or 8, and detractors answer with a score of 6 or below.