DataDriven

ResultsNOLA

Data on City priorities and objectives

Information Technology and Innovation

Rate of 311 customer satisfaction

Result area:2
Objective:2-4
Strategy:2-4-2
This measure:Rate of 311 customer satisfaction
On track
90.46 percent
Year to date goal:
At least 75 percent

Why is this measure important?

NOLA 311 customer satisfaction rating helps to determine the customer service quality of the 311 call center.

Definitions of key terms

311: The City's call center for public information and service requests. Customer Satisfaction: The rating of 311 in customer surveys.

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Totals for 2018

Q1 Q2 Q3 Q4
88.00 percent 92.00 percent

Historical trend