DataDriven

ResultsNOLA

Data on City priorities and objectives

Fire

Median time for all non-medical calls, from answered call to dispatch

Result area:1
Objective:1-4
Strategy:1-4-1
This measure:Median time for all non-medical calls, from answered call to dispatch
Needs improvement
112.8 seconds
Year to date goal:
Not more than 64 seconds

Why is this measure important?

Speedy response times are critical to containing and extinguishing fires, as well as saving lives and minimizing damage to property.

Definitions of key terms

Fire incident: Fire emergency responses that are not a medical or other non-fire related incident. PSAP (Public-safety answering point): 9-1-1 call center. CAD (Computer Aided Dispatch): The system that assists dispatchers to take civilian calls for service and dispatch the appropriate response capability. FRMS (Fire Records Management System): NOFD data base where information is recorded & stored; it is used to provide fire reports to comply with NFIRS. Medical Incident: Incident with NFIRS code starting with 3. NFIRS - National Fire Incident Reporting System: Provides a standardized reporting system for the U.S. fire service.

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Totals for 2018

Q1 Q2 Q3 Q4
110 seconds 116 seconds

Historical trend